Skip to main content

Feature Checklist: Report Issue

Cover-image-WMS.png

Feature File: Report Issues

Scenario

 Reporting an issue via the platform

Given

 User encounters a problem or error within the WMS
When User clicks the 'Report Issue' button
Then System should allow the user to describe and submit the issue


Good When

Bad When
The 'Report Issue' button is accessible on all pages of the WMS.
The 'Report Issue' button is difficult to find.
The issue reporting process is straightforward, encouraging users to report problems.
The reporting process is overly complex, deterring them from submitting issues.
Users receive confirmation that their issue has been submitted and is being addressed
There is no confirmation of issue submission, leaving users unsure if their report was received.
Completed When
Users can easily report issues through the WMS, ensuring quick response to any problems.
Start When

When purchase order has been issued to the client.
Feature Priority
  • High Priority 
  • Medium Priority
  • Low Priority   
Client Approves Feature

  • Approved
    Once approved, inform us by email, we will close the feature checklist and begin the process.
Agreed Timeline

Once approved the process will continue as

  • Create mock ups of the feature within 14 days of 'Start When'
  • Schedule of the project will be agreed within 14 days of ‘Start When',
  • Development of the feature once mocks up have been approved.
  • Q/A and delivery 7 days after development cycle

Estimated development time for this feature would be X days,
No Comments
Back to top