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Feature Checklist: Customer Notifications

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Feature File: Customer Notifications

Scenario

 Sending automatic confirmation upon job acceptance

Given

 Fluid accepts a job in the WMS
When the job is accepted
Then an automatic message is sent to the customer confirming the job acceptance and scheduled time


Good When

Bad When
Confirmation messages sent automatically without any unintended delay.
Notifications are not sent or are unintentionally delayed.
Message includes all relevant job details, including the scheduled time and any other relevant information.
Confirmation messages don't share required information about the job.
Customers receive confirmation in a clear format without the need for additional assurance.
Messages are unreadable or unoptimised for all required devices
Completed When

Every accepted job triggers an immediate, accurate, and formatted confirmation to the customer.
Start When

When purchase order has been issued to the client.
Feature Priority
  • High Priority 
  • Medium Priority
  • Low Priority   
Client Approves Feature

  • Approved
    Once approved, inform us by email, we will close the feature checklist and begin the process.
Agreed Timeline

Once approved the process will continue as

  • Create mock ups of the feature within 14 days of 'Start When'
  • Schedule of the project will be agreed within 14 days of ‘Start When',
  • Development of the feature once mocks up have been approved.
  • Q/A and delivery 7 days after development cycle

Estimated development time for this feature would be X days,
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