| **Scenario** | Customer initiates a return via the app |
| **Given** | The customer has the correct order number and the order is covered under the returns policy. |
| **When** | The customer enters their details correctly |
| **Then** | Their return should be processed and the customer is directed to give feedback |
| **Scenario** | Customer enters wrong order number multiple time |
| **Given** | The customer has entered a wrong order number multiple times |
| **When** | The customer proceeds with return process |
| **Then** | The system should lock the customer out and refer them to a staff member |
| **Scenario** | The purchased item is not covered under the returns policy |
| **Given** | The customer trying to return a purchased item that has lapsed the time stated in the returns policy, or is not covered by the policy |
| **When** | The customer enters the required information as part of the returns process |
| **Then** | The system should reject the returned item and not proceed with returns process |
| **Scenario** | A customer has purchased an item and receives return policy information |
| **Given** | A customer has purchased an item from the relevant retailer |
| **When** | The customer receives confirmation of purchase |
| **Then** | The information regarding the returns policy and process should be included |
| ##### | ##### **Good When** | ##### | ##### **Bad When** |
| A customer can return an item using the correct order number and has received the return process information after purchase and receives direction to give feedback after the return has been completed. | | A customer cannot return an item using the correct order number and has note received the return process information after purchase |
| The customer is locked out of the system and directed to a staff member if entering an incorrect order number a set amount of times | | The customer is not locked out of the system and directed to a staff member if entering an incorrect order number a set amount of times |
| The system rejects a return and does not implement the process if the item being returned is not covered under the returns policy. | | The system allows a return and implements the process even if the item being returned is not covered under the returns policy. |
| ##### **Completed When** |
| - The returns procedure is delivered correctly at the time of purchase to the customer. - The system halts the process if the wrong information is entered of the item is not covered. - once the return process has been completed the system directs the customer to give feedback |
| ##### **Start When** |
| When purchase order has been issued to the client. |
| ##### **Feature Priority** | - [x] ##### **High Priority** - ##### **Medium Priority** - [ ] ##### **Low Priority** |
| ##### **Client Approves Feature** | - [ ] **Approved** *Once approved, inform us by email, we will close the feature checklist and begin the process.* |
| ##### **Agreed Timeline** | Once approved the process will continue as - Create mock ups of the feature within 14 days of 'Start When' - Schedule of the project will be agreed within 14 days of ‘Start When', - Development of the feature once mocks up have been approved. - Q/A and delivery 7 days after development cycle Estimated development time for this feature would be **X days**, |