# Feature Checklist: Photo Confirmation of Returned Items

### **![Cover-image-Clix.png](https://wiki.xcai.co.uk/uploads/images/gallery/2024-04/cover-image-clix.png)**

### **Feature Checklist: Photo Confirmation of Returned Items**

<table border="1" class="align-center" id="bkmrk-scenario-retail-has-" style="border-collapse: collapse; width: 80.6173%; height: 141.594px; border: 1px double rgb(0, 0, 0);"><colgroup><col style="width: 19.1759%;"></col><col style="width: 80.8255%;"></col></colgroup><tbody><tr style="height: 35.3984px;"><td class="align-left" style="height: 35.3984px; border-color: rgb(0, 0, 0); background-color: rgb(194, 224, 244);">**Scenario**

</td><td class="align-left" data-cell-background="#deebff" data-colwidth="454" style="border-color: rgb(0, 0, 0); background-color: rgb(194, 224, 244); height: 35.3984px;">Photo Confirmation of Item for Return

</td></tr><tr style="height: 35.3984px;"><td class="align-left" style="height: 35.3984px; border-color: rgb(0, 0, 0); background-color: rgb(194, 224, 244);">**Given**

</td><td class="pm-table-cell-content-wrap align-left" data-colwidth="454" style="border-color: rgb(0, 0, 0); height: 35.3984px;">Customer's item is confirmed for return</td></tr><tr style="height: 35.3984px;"><td class="align-left" style="height: 35.3984px; border-color: rgb(0, 0, 0); background-color: rgb(194, 224, 244);">**When**</td><td class="pm-table-cell-content-wrap align-left" data-colwidth="454" style="border-color: rgb(0, 0, 0); height: 35.3984px;">They are prompted to take a photo of the item</td></tr><tr style="height: 35.3984px;"><td class="align-left" style="height: 35.3984px; border-color: rgb(0, 0, 0); background-color: rgb(194, 224, 244);">**Then**</td><td class="pm-table-cell-content-wrap align-left" data-colwidth="454" style="border-color: rgb(0, 0, 0); height: 35.3984px;">The app should guide them to capture and upload a photo to confirm the return</td></tr></tbody></table>

<table border="1" id="bkmrk-good-when-bad-when-r" style="border-collapse: collapse; width: 100%; height: 171px; border: 1px double rgb(0, 0, 0);"><colgroup><col style="width: 4.57355%;"></col><col style="width: 45.3646%;"></col><col style="width: 4.22836%;"></col><col style="width: 45.8334%;"></col></colgroup><tbody><tr style="height: 64.8281px;"><td style="background-color: rgb(45, 194, 107); border-color: rgb(0, 0, 0); height: 64.8281px;">##### <span style="color: rgb(0, 0, 0);">  
</span>

</td><td style="height: 64.8281px; background-color: rgb(45, 194, 107); border-color: rgb(0, 0, 0);">##### <span style="color: rgb(0, 0, 0);">**Good When**</span>

</td><td style="background-color: rgb(224, 62, 45); border-color: rgb(0, 0, 0); height: 64.8281px;">##### <span style="color: rgb(0, 0, 0);">  
</span>

</td><td style="height: 64.8281px; background-color: rgb(224, 62, 45); border-color: rgb(0, 0, 0);">##### <span style="color: rgb(0, 0, 0);">**Bad When**</span>

</td></tr><tr style="height: 35.3906px;"><td style="border-color: rgb(0, 0, 0); height: 35.3906px;"><div drawio-diagram="495"><img src="https://wiki.xcai.co.uk/uploads/images/drawio/2024-03/drawing-21-1710836031.png" alt=""/></div>

</td><td style="height: 35.3906px; border-color: rgb(0, 0, 0);">The app provides clear instructions for taking and uploading the photo.  
</td><td style="border-color: rgb(0, 0, 0); height: 35.3906px;"><div drawio-diagram="496"><img src="https://wiki.xcai.co.uk/uploads/images/drawio/2024-03/drawing-21-1710836052.png" alt=""/></div>

</td><td style="height: 35.3906px; border-color: rgb(0, 0, 0);">Instructions for photo submission are unclear or missing.  
</td></tr><tr style="height: 35.3906px;"><td style="border-color: rgb(0, 0, 0); height: 35.3906px;"><div drawio-diagram="495"><img src="https://wiki.xcai.co.uk/uploads/images/drawio/2024-03/drawing-21-1710836031.png" alt=""/></div>

</td><td style="height: 35.3906px; border-color: rgb(0, 0, 0);">The photo upload feature is easy to use</td><td style="border-color: rgb(0, 0, 0); height: 35.3906px;"><div drawio-diagram="496"><img src="https://wiki.xcai.co.uk/uploads/images/drawio/2024-03/drawing-21-1710836052.png" alt=""/></div>

</td><td style="height: 35.3906px; border-color: rgb(0, 0, 0);">The photo upload feature doesn't work or is confusing.</td></tr><tr style="height: 35.3906px;"><td style="border-color: rgb(0, 0, 0); height: 35.3906px;"><div drawio-diagram="495"><img src="https://wiki.xcai.co.uk/uploads/images/drawio/2024-03/drawing-21-1710836031.png" alt=""/></div>

</td><td style="height: 35.3906px; border-color: rgb(0, 0, 0);">The system confirms receipt of the photo and proceeds with the return process.</td><td style="border-color: rgb(0, 0, 0); height: 35.3906px;"><div drawio-diagram="496"><img src="https://wiki.xcai.co.uk/uploads/images/drawio/2024-03/drawing-21-1710836052.png" alt=""/></div>

</td><td style="height: 35.3906px; border-color: rgb(0, 0, 0);">No confirmation for the uploaded photo</td></tr></tbody></table>

<table border="1" id="bkmrk-completed-when-as-a-" style="border-collapse: collapse; width: 100%; border: 1px double #000000;"><colgroup><col style="width: 99.8765%;"></col></colgroup><tbody><tr><td style="background-color: rgb(45, 194, 107); border-color: rgb(0, 0, 0);">##### **Completed When**

</td></tr><tr><td style="border-color: rgb(0, 0, 0);">- Customers can take and upload a photo of the return item as part of the return process.
- The app confirms the successful upload and verifies the item to proceed with the return.

</td></tr><tr><td style="background-color: rgb(45, 194, 107); border-color: rgb(0, 0, 0);">##### **Start When**

</td></tr><tr><td style="border-color: rgb(0, 0, 0);">When purchase order has been issued to the client.

</td></tr></tbody></table>

<table border="1" id="bkmrk-feature-priority-%C2%A0-c" style="border-collapse: collapse; width: 130.741%; height: 382px;"><colgroup><col style="width: 33.2509%;"></col><col style="width: 66.7491%;"></col></colgroup><tbody><tr style="height: 64.8438px;"><td style="background-color: rgb(206, 212, 217); height: 64.8438px;">##### **Feature Priority**

</td><td style="height: 64.8438px;">- [x] ##### <span style="color: rgb(224, 62, 45);">**High Priority** </span>
- ##### <span style="color: rgb(241, 196, 15);">**Medium Priority**</span>
- [ ] ##### <span style="color: rgb(45, 194, 107);">**Low Priority** </span>

</td></tr><tr style="height: 64.8438px;"><td style="background-color: rgb(206, 212, 217); height: 64.8438px;">##### **Client Approves Feature**

</td><td style="height: 64.8438px;">- [ ] **Approved** *Once approved, inform us by email, we will close the feature checklist and begin the process.*

</td></tr><tr style="height: 64.8438px;"><td style="background-color: rgb(206, 212, 217); height: 64.8438px;">##### **Agreed Timeline**

</td><td style="height: 64.8438px;">Once approved the process will continue as

- Create mock ups of the feature within 14 days of 'Start When'
- Schedule of the project will be agreed within 14 days of ‘Start When',
- Development of the feature once mocks up have been approved.
- Q/A and delivery 7 days after development cycle

Estimated development time for this feature would be **X<span class="fabric-text-color-mark" data-text-custom-color="#ff5630"> days</span>**,

</td></tr></tbody></table>