Bloc | Gatwick - Customer Information
- Request for Change (RFC)
- 11.04.24 - RFC 848 Ceiling Light
- 29.04.24 - RFC Revert Fan mode to be removed
- 29.04.24 - Upgrade Bloc app from v1.7.0 to v.1.9.0
- TV Audit and Updates
Request for Change (RFC)
11.04.24 - RFC 848 Ceiling Light
📋 Summary
|
This RFC proposes a fix for the ceiling light button on the MPC-101 Crestron panel located in the bedroom. The button is currently not functioning correctly, causing inconvenience to guests trying to control the bedroom ceiling light. The fix involves updating the configuration file of the MPC-101 panel to ensure proper communication between the button and the lighting control system. This update will restore the intended functionality of the ceiling light button, allowing users to turn the bedroom ceiling light on and off from the Crestron panel. |
📝 Change Details
|
Change Request |
Link the ceiling light button on the panel to the ceiling light in 848 bedroom |
|---|---|
|
Status |
TBC |
|
Recommended start date |
14/04/2024 |
|
Related issues |
|
|
Driver |
Old issue has returned in config updates to the system. |
|
Impacted services |
Crestron Panel’s and Bloc App |
|
Current blockers |
Peer Review of Configuration change |
|
Service owner review |
Olivier |
|
Technical review |
Alex Lloyd |
|
Reporter |
Wai |
|
Change Approvers |
Wai / Olivier |
|
Informed stakeholders |
Olivier |
🗓️ Change Plans
|
Plan Type |
Description |
Impact |
Risk |
Schedule |
|---|---|---|---|---|
|
BACKUP PLAN |
Take back up of current configuration. |
No Impact |
Risk None |
Ahead of roll out |
|
BACKUP PLAN |
Have peer review of updated configured undertaken to ensure we have not impacted any other services - If this fails peer review roll out is delayed. |
No Impact |
Risk None |
Ahead of roll out |
|
ROLLBACK PLAN |
Reload a stable bloc config to restore panel configurations and revert app variables. |
No Impact |
Risk None |
On the date for config change |
|
CHANGE PLAN |
Update the button mapping for 848 panel to be linked with the 848 ceiling light switch. |
Low Impact |
Risk None |
Roll out on 14/04/2024 |
|
TEST PLAN |
Roll out the change to only 848 panel and ensure communication as been restored. |
No Impact |
Low Risk |
Day of roll out |
|
TEST PLAN |
Staff will verify updates by ensuring the touch panel shows BYOD A/C changes and that the ceiling light is responding again. |
Low Impact |
Low Risk |
Day of roll out |
|
TEST PLAN |
Check the ceiling light is responding to panel input. |
Low Impact |
Low Risk |
Day of roll out |
🗨️ Communications
|
Team |
Who |
What |
When |
|---|---|---|---|
|
Xtreme to confirm ready for upgrades. |
Alex / Paul |
Confirm to the wider team that the amended Config is ready to be rolled out |
Ahead of roll out date |
|
Start of upgrade |
Alex Lloyd |
Roll out code to Processors to allow for the panels to be ready to accept the new layout |
14/04/2024 |
|
Completion of update |
Alex Lloyd |
Send tests to processors and remotely test rooms looking for LED light% to verify against |
14/04/2024 |
|
Failure of update |
Olivier / Wai |
Send tests to processors and remotely test rooms |
14/04/2024 |
✅ Post-Implementation Review
|
Date |
16/04/2024 |
|---|---|
|
Requested for Comments |
|
|
Service Owner |
Olivier |
|
Participants |
Alex Lloyd |
|
Review criteria |
Check the 848 bedroom panel controls the ceiling light in 848 bedroom. |
|
Lessons Learned |
Regularly updating and maintaining the latest versions of our repository configurations has proven to be a valuable practice. This proactive approach helps us avoid potential issues from previous tests and ensures a smoother development process for the entire team. |
|
Follow-up actions |
Run a follow up inspection carried out by staff across the hotel ensuring the panel is continuing to control the rooms ceiling light. |
29.04.24 - RFC Revert Fan mode to be removed
📋 Summary
Gatwick HVAC - ChangesAn AC stack/condenser was changed on Friday. After this change, the fan mode, which had been previously removed, is now present again in few rooms checked London Gatwick. In response, a request for change (RFC) has been created to revert the system back to the previous mode of operation where the fan mode is removed. Fan mode - DescriptionThe fan mode feature in the bloc app is designed to provide guests with feedback when they adjust their air conditioning settings. It functions by triggering the Samsung DMS (or an other a/c device management system) to briefly output air after any changes have been made to the HVAC settings. This serves as a confirmation for guests that their A/C adjustments have been successfully implemented. However, this feature may also slow down the process of reaching the desired temperature and can potentially contribute to over-cooling or overheating the room by circulating air unnecessarily.
|
📝 Change Details
|
Change Request |
Remove Fan Mode |
|---|---|
|
Status |
TBC |
|
Recommended start date |
29/04/2024 |
|
Related issues |
|
|
Driver |
Fan mode toggled back on. |
|
Impacted services |
A/C app control |
|
Current blockers |
Peer Review of Configuration change |
|
Service owner review |
Olivier |
|
Technical review |
Alex Lloyd |
|
Reporter |
Olivier |
|
Change Approvers |
Wai / Khin |
|
Informed stakeholders |
Olivier |
🗓️ Change Plans
|
Plan Type |
Description |
Impact |
Risk |
Schedule |
|---|---|---|---|---|
|
BACKUP PLAN |
Take back up of current configuration. |
No Impact |
Risk None |
Ahead of roll out |
|
BACKUP PLAN |
Have peer review of updated configured undertaken to ensure we have not impacted any other services - If this fails peer review roll out is delayed. |
No Impact |
Risk None |
Ahead of roll out |
|
ROLLBACK PLAN |
Rollback to an earlier configuration |
No Impact |
Risk None |
On the date for config change |
|
CHANGE PLAN |
Update the Xtreme room configs with Fan speed object removed. |
Low Impact |
Risk None |
Roll out on 29/04/2024 |
|
TEST PLAN |
Roll out to Master Processors and confirm master processors have updated. And test on a single room to ensure the fix is correct. |
No Impact |
Low Risk |
Day of roll out |
|
TEST PLAN |
Reboot ten processors giving intervals of 5 minuets each. Checking the successful removal of the A/C fan mode. |
Low Impact |
Low Risk |
Day of roll out |
|
TEST PLAN |
Continue updating processors in batches of ten allowing five minuets breaks for power consumption to stabilise. |
Low Impact |
Low Risk |
Day of roll out |
🗨️ Communications
|
Team |
Who |
What |
When |
|---|---|---|---|
|
Xtreme to confirm ready for upgrades. |
Alex / Paul |
Confirm to Khin or Wai that the amended Config is ready to be rolled out to a single room for testing |
29/04/2024 11:00 - 13:00 |
|
Start of upgrade |
Alex Lloyd |
Roll out code to 10 Processors to allow for the panels to be ready to accept the new updates |
29/04/2024 |
|
Completion of update |
Alex Lloyd |
Scan all processors and remotely test rooms across all floors, confirm with Khin and Wai that changes have been taken and that rooms are operational. |
29/04/2024 |
|
Failure of update |
Olivier / Wai |
Send tests to processors and remotely test rooms |
29/04/2024 14:00 - 15:00 |
✅ Post-Implementation Review
|
Date |
29/04/2024 |
|---|---|
|
Requested for Comments |
|
|
Service Owner |
Olivier |
|
Participants |
Alex Lloyd |
|
Review criteria |
Check All Rooms Mentioned in this RFC for the removal of the A/C offset. |
|
Lessons Learned |
|
|
Follow-up actions |
Run a follow up inspection carried out by staff across the hotel ensuring the A/C fan mode has been removed. |
29.04.24 - Upgrade Bloc app from v1.7.0 to v.1.9.0
📋 Summary
|
This RFC proposes an app update as per request from Julian and Olivier Birmingham: |
📝 Change Details
|
Change Request |
A comprehensive update of the graphics and layouts for the guest journeys within the Birmingham and Gatwick hotel apps, as detailed in the attached layouts. The changes will include revising visual elements and layout improvements as per client specifications for their BYOD guests.
|
|---|---|
|
Status |
Complete ready for rollout |
|
Recommended start date |
07/05/2024 |
|
Related issues |
Email dated 01/12/2023 |
|
Driver |
Refreshing customer interface |
|
Impacted services |
Bloc App |
|
Current blockers |
|
|
Service owner review |
Olivier Delaunoy |
|
Technical review |
Eugene Nunan |
|
Reporter |
Julian Kahn |
|
Change Approvers |
Olivier |
|
Informed stakeholders |
Olivier / Project Bloc Channel |
🗓️ Change Plans
|
Plan Type |
Description |
Impact |
Risk |
Schedule |
|---|---|---|---|---|
|
BACKUP PLAN |
Take back up of current configuration. |
No Impact |
Risk None |
Ahead of roll out |
|
BACKUP PLAN |
Have peer review of updated configured undertaken to ensure we have not impacted any other services - If this fails peer review roll out is delayed. |
No Impact |
Risk None |
Ahead of roll out |
|
ROLLBACK PLAN |
Revert app to version 1.7.0 |
No Impact |
Risk None |
On the date for config change |
|
CHANGE PLAN |
Update the app to version 1.9.0 |
Low Impact |
Risk None |
TBC |
|
TEST PLAN |
Roll out the change web server and use test bookings to confirm all is well. |
No Impact |
Low Risk |
Day of roll out |
|
TEST PLAN |
Staff will verify updates by ensuring all functionality works seamlessly throughout the two sites. |
Low Impact |
Low Risk |
Day of roll out |
🗨️ Communications
|
Team |
Who |
What |
When |
|---|---|---|---|
|
Xtreme confirm ready for upgrade. |
Paul |
Confirm to the wider team that the amended App is ready to be rolled out and has been reviewed by Xtreme |
29/04/2024 (this document) |
|
Start of upgrade |
Alex Lloyd |
Upgrade the app and any supporting services at 11 am on the day. |
TBC |
|
Completion of update |
Alex Lloyd |
Test app end to end using a test booking |
Day of rollout |
|
Failure of update |
Olivier / Wai / Alex |
To confirm rollback no later than 2pm to give time for any additional testing |
Day of rollout |
✅ Post-Implementation Review
|
Date |
29/04/2024 |
|---|---|
|
Requested for Comments |
|
|
Service Owner |
Olivier |
|
Participants |
Paul Chamber / Alex Lloyd |
|
Review criteria |
|
|
Lessons Learned |
|
|
Follow-up actions |
|
TV Audit and Updates
TV Audit and Updates
This page contains the latest TV audit and comparison spreadsheet for Bloc Gatwick. This spreadsheet allows you to import the list of TVs from the CMND server and compare it to the audit. The spreadsheet will then highlight the differences on the “Compared Table” sheet.
-
Green is Match / Stable.
-
Red is No Match / Moved.
-
White or Blank is TV not found / New Room Audit.
Gatwick TV Audit Spreadsheet
